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Returns
Our policy lasts 14 days. Please return your item within 14 days of receiving your order (In Turkey) Pieces must be returned unworn and in the original packaging. Please include your order number with your return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In the unlikely event that there is a fault with your jewelry, please contact customer service via urrbanbake@gmail.com

Please note we are unable to accept returns on International orders.

To complete your return, we require a receipt or proof of purchase.

 

Refunds(if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@urban-bake.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@urban-bake.com to be informed about the address that you could send your package.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

All local shipping over 450 TL purchase is free. Otherwise please considers the conditions listed below.

ALL ORDERS DELIVERED in ISTANBUL WILL BE A FLAT RATE OF 10 TL

ALL ORDERS DELIVERED in TURKEY WILL BE A FLAT RATE OF 15 TL

International shippment rate is 160TL and takes around 10-15 days. If you prefer to receive your package  with DHL please contact us. 

It is also offered FREE INTERNATIONAL SHIPPING FOR ORDERS ABOVE 3000 TL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.